Need help?

All the help you might need at no extra cost

Phone us, email us or chat to us online

Email support

Email your query to and a one of our dedicated support consultants will get back to you.

Click here to send an email.

Telephone support

Simply phone us on +27 861 777 270 and chat to one of our expert support consultants.

Sage One Payroll online help

Simply log into Sage One Payroll and navigate to the ‘Chat’ option on the top grey bar. Alternatively, click on the ‘Help’ link at the top of any screen throughout our online payroll system.

What’s new?

Click here to have a look at our latest software features.

Support Operating hours

Monday to Thursday: 7am to 4pm (except on a day before a public holiday, where we close at 5pm)
Friday: 7am to 4:30pm
First Friday of the month: 8am to 4pm
Closed on weekends and public holidays

Extended Live Chat Operating hours

Monday to Thursday during tax year end (April and May), mid-tax year submission (September and October) and the first two weeks of December: 7am to 9pm (except on a day before a public holiday, where we close at 5pm)
Saturdays: 7am to 12pm

Kindly note that our call centre experiences high call volumes during tax year end and the employer tax filing season (February to May and September to October each year).  We suggest that email support is used during this time.